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Privacy Policy

How consenso GmbH collects, uses and protects your personal data.

Last updated: 13 November 2026

1. Controller

The party responsible for processing personal data on this website is:

consenso GmbH
Viaduktstrasse 42, 4051 Basel, Basel-Stadt, Switzerland
Email: info@consenso-solutions.ch

Concept, design & implementation:
hold2wonder
Creative agency, Hauptstrasse 80, 4133 Pratteln

2. What data we process

We process the following categories of personal data:

  • Contact details: name, company, email address, phone number - collected via forms when you request a consultation or download documents.
  • Communication content: messages and attachments that you send us.
  • Technical data: IP address, browser type, device information, pages visited, referrer URL - collected via server logs and analytics services.
  • Project data: business information that you share with us as part of an engagement, including system configurations and access credentials required to provide our services.

3. Purposes and legal bases

We process personal data for the following purposes:

  • Responding to enquiries and providing the services you request (performance of contract).
  • Maintaining customer relationships, sending project information and invoicing (performance of contract and legitimate interest).
  • Improving our website and services through analytics (legitimate interest and, where required, with your consent).
  • Complying with legal obligations under Swiss and EU law.

4. Disclosure of data

We disclose personal data only to carefully selected processors and partners who support our operations, in particular hosting providers, email services and analytics tools. Where data is processed outside Switzerland or the EU/EEA, we ensure appropriate safeguards (e.g. standard contractual clauses).

5. Retention period

We retain personal data only for as long as necessary for the purposes for which it was collected or as required by law (for accounting records under Swiss law, generally 10 years).

6. Your rights

Within the scope of applicable law, you have the right to access, rectify or erase your personal data, to restrict or object to its processing, and to data portability. To exercise these rights, please contact us at info@consenso-solutions.ch. You may also lodge a complaint with the Federal Data Protection and Information Commissioner (FDPIC) or with your competent supervisory authority.

7. Cookies and tracking

We use cookies and similar technologies as described in our Cookie Policy . You can manage your settings via your browser.

8. Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction. No system is completely secure, and we notify affected individuals of data breaches where required by law.

9. Changes to this policy

We may amend this privacy policy from time to time. The current version is always published on this page together with the date of the latest change.

10. Contact

Please direct any questions about this privacy policy to info@consenso-solutions.ch.